Shipping

All retail orders within the United States are free to ship via FedEx or USPS ground and arrive at your destination in 2-5 business days. Your order may be shipped in multiple packages. Wholesale orders will be shipped via the most cost effective carrier: FedEx, USPS or by Truck. We ship to all US territories and APO/FPO/DPO addresses.

We ship Worldwide. Shipping costs vary by country/region. At this moment, International orders are limited to a value of $999.99. Please note that duties, taxes and carrier brokerage fees are strictly enforced and are not included in your order amount at checkout. These will be assessed upon delivery by the postal carrier, and must be paid by the order recipient.

All orders are shipped from multiple warehouses spread across the United States. Your order could be shipping from the warehouse located near you, in turn enabling faster shipping with a lower carbon footprint.

 

COVID-19

Due to the sustained global impact of COVID-19, our industry is experiencing significant supply chain challenges and transportation delays. We are doing our best to project accurate shipping dates; however, please note that these could change. We apologise for any disappointment or inconvenience.

 

Returns

Thank you for shopping with us ! We understand the importance of being 100% satisfied with your order. However, that being said – we’re a small business, supporting small artisans, and small batch production - so please respect our need to have a restricted return policy.

In order to uphold our promise on price and delivery speed, we cannot accommodate cancellations or modifications once an order is received by us. If for any reason you are not satisfied with the product when it arrives, we accept returns within 15 days of delivery for a refund back to the original mode of payment. It may take up to 10 business days to get your refund.

The customer is responsible for coordinating return shipping and covering the cost. We are not responsible for packages lost or damaged in return shipment back to us. We encourage you to use tracking and in most cases, insurance.

Items that are received after 15 days of delivery date will not be eligible for a return, refund, store credit or an exchange. We are not responsible for covering the return shipping to you in the event of late returns. Items that are received without all tags attached and original packaging may not be accepted for return, due to the increase in return fraud.

Orders using promo codes or on sale are final sale. Gift Card orders are eligible for store credit only. Promo codes cannot be added to completed orders.

For any questions regarding our shipping & returns policy, please drop us an email at care@gaurikohli.com