Delivery & Returns

GAURI_KOHLI_Home_Decor_Shipping_and_Returns

Thoughtfully prepared. Carefully delivered.

At GAURI KOHLI, each piece is handled with care—from the moment it leaves our warehouse to its arrival at your door. Below you’ll find everything you need to know about delivery timelines, returns, and what to expect when ordering from us—clearly outlined for ease and peace of mind.

Delivery

"Each order is prepared with the same care that defines our craft."

Within the United States

All retail orders within the United States ship free of charge. Orders are typically delivered within 3–6 business days, depending on destination.

To ensure safe and timely delivery, orders may be shipped via FedEx, UPS, USPS, or similar trusted carriers. Larger or multi-item orders may arrive in more than one package.

Trade and wholesale orders are shipped using the most suitable carrier based on order size and destination.

We ship to all U.S. states, territories, and APO/FPO/DPO addresses.

International Delivery

We ship worldwide. International delivery times and shipping costs vary by destination.

Please note that duties, taxes, and any applicable customs or brokerage fees are not included at checkout and are assessed by the local carrier upon delivery. These charges are the responsibility of the recipient.

Fulfillment & Packaging

Orders are fulfilled from our U.S. warehouses to ensure efficient delivery while thoughtfully minimizing environmental impact. As a result, items within the same order may ship separately. Each piece is carefully packed to protect handcrafted materials and finishes during transit.

Returns & Exchanges

"Every interaction is handled with the same thoughtfulness as our craft."

Our Commitment

We want you to love your GAURI KOHLI purchase. If something isn’t quite right, eligible items may be returned within 30 days of delivery for a refund to the original form of payment—no questions asked.

Return Eligibility

Returned items must be unused, in their original condition, with all tags attached and original packaging intact.

The following items are final sale and not eligible for return or exchange:

Sale or promotional items
Gift cards

Promotional codes cannot be applied retroactively after an order is placed.

Order Changes

To ensure prompt processing and careful handling, once an order has been placed, it cannot be canceled or modified, allowing us to ensure careful handling and timely fulfillment.

Return Shipping

For eligible returns within the United States, we provide a prepaid return shipping label to make the process as seamless as possible. This service is offered as part of our commitment to a considered, premium customer experience.

For international orders, return shipping costs are the responsibility of the customer at this time.

We recommend securely packaging your return to ensure it reaches us safely, as we are unable to accept responsibility for items lost or damaged during return transit.

Refunds

Once your return is received and inspected, refunds are typically processed within 10 business days and credited back to the original method of payment.