FAQs

We send a confirmation email as soon as an order is placed, and a second email with tracking when it ships. If the confirmation has not arrived within a few minutes, check your junk or spam folder, then write to care@gaurikohli.com with your name and the email address used at checkout.

To change or cancel an order, including its delivery address, write to care@gaurikohli.com as soon as possible with your order number. Orders enter fulfillment shortly after they are placed, so changes cannot be guaranteed once fulfillment has begun, and an order that has shipped cannot be changed or canceled.

GAURI KOHLI accepts Visa, Mastercard, American Express, Discover and Diners Club, as well as Shop Pay, PayPal and Google Pay. Prices are in U.S. dollars, and any applicable sales tax is shown at checkout before you pay. Card details are encrypted at checkout and are never stored by us.

Yes — the GAURI KOHLI digital gift card comes in $25, $50, $100, $200 and $500 and is delivered by email, to you or directly to the recipient with a message of your own. It is redeemed at checkout against anything in the collection, and any remaining balance stays on the card. Gift cards are not eligible for return.

GAURI KOHLI does not take custom or made-to-order requests. The collection is offered as designed, in the materials, sizes and finishes shown on each product page. Interior designers, hospitality projects and retailers ordering in quantity can work through the Trade Program at trade@gaurikohli.com.

Yes — GAURI KOHLI works with interior designers, architects, hospitality professionals and retailers through its Trade Program. Trade pricing and terms are shared once an application is approved, and trade orders ship from our U.S. warehouse. For trade, wholesale or quantity orders, write to trade@gaurikohli.com.

Standard delivery from GAURI KOHLI is complimentary on every order within the contiguous United States, whatever the size of the order. Expedited delivery is not offered. We do not currently deliver to Alaska, Hawaii, U.S. territories, or APO, FPO and DPO addresses, or outside the United States.

Orders are prepared for dispatch within 2–3 business days and delivered within a further 4–7 business days, about 6–10 business days in all. These are estimates: holidays, carrier delays and weather can extend them. Tracking is emailed as soon as your order ships.

Every order ships from our U.S. warehouse. An order with several objects may arrive in more than one shipment, so that each piece can be packed for its own material and weight. Each shipment carries its own tracking, sent by email when it leaves the warehouse.

Each object is packed for its material, because stone, metal, wood and textile each travel differently; this is also why an order with several objects may arrive in more than one shipment. Keep the packaging until you have inspected the order, since it is what an eligible return goes back in.

Tracking is emailed when your order ships, and the confirmation email carries a link to your order status at any time. To find it again later, open your account: enter the email address used on the order and we will send a sign-in code, so there is no password to remember.

GAURI KOHLI does not currently ship internationally. Orders are delivered within the contiguous United States only, from our U.S. warehouse; we do not deliver to Alaska, Hawaii, U.S. territories, or APO, FPO and DPO addresses. Standard delivery is complimentary on every order, prepared for dispatch within 2–3 business days.

If an order is marked delivered but has not arrived, allow until the end of the next business day, as shipments sometimes arrive after the carrier's delivery scan. Check with neighbors and any building mailroom or delivery area. If it still has not arrived, write to care@gaurikohli.com with your order number and we will take it from there.

GAURI KOHLI accepts returns of eligible objects within 30 days of delivery, refunded to the original form of payment, with a prepaid return label at no cost. An object is eligible when it is unused and in its original condition and packaging. Items marked Final Sale and gift cards cannot be returned. Full terms: Return and Refund Policy.

To start a return, write to care@gaurikohli.com within 30 days of delivery with your order number and the item you are returning. We will reply with a prepaid return label and instructions; returns sent without authorization cannot be processed. Pack the object as it arrived, in its original packaging and protective materials.

Return shipping is complimentary: for every eligible return within the United States, we provide a prepaid return label at no cost. Pack the object as it arrived, in its original packaging and protective materials. We cannot accept responsibility for damage caused by insufficient packing.

Approved refunds are issued to the original form of payment within 10 business days of a return being received and inspected, and each refund is confirmed by email. Your bank or card issuer may take additional time to post the credit to your account.

GAURI KOHLI does not process direct exchanges. If you would prefer another piece, color or size, return the original within 30 days of delivery under the return policy, with a prepaid label at no cost, and place a new order, so that your selection is not held against uncertain availability.

If an order arrives damaged, defective or not as ordered, write to care@gaurikohli.com within 7 days of delivery, with your order number and photographs of the object, the inner and outer packaging and the shipping label. Keep the object and all packaging until we have reviewed the claim; we will arrange the resolution from there.

GAURI KOHLI works in marble, onyx, travertine and sandstone; brass and stainless steel; acacia wood and resin; wool, cotton and jute; bone, horn and mother of pearl inlay; and glass. The material and finish of each object are listed on its product page under Material & Composition.

Yes — every GAURI KOHLI object listed in marble, onyx, travertine or sandstone is natural stone, quarried, cut and finished rather than cast. Natural stone stays porous to some degree even when honed, polished or sealed, and responds to acids, oils and pigmented liquids, so it asks for coasters, liners and a dry cloth. No two pieces are alike.

Not exactly: every GAURI KOHLI object in natural stone, wood or woven fiber differs slightly from its photograph. Veining, banding, tone, grain, weave and finish move from one piece to the next, and a product photograph is one expression of the material, not a specification. These differences are not defects; they are the material's own record.

Care is mostly restraint: dust with a soft, dry cloth, blot spills at once, use coasters and liners, and dry after any contact with water. Avoid bleach, vinegar, citrus and abrasive cleaners, and keep stone, brass, wood and inlay out of the dishwasher. The Material & Care Guide covers each material; a product page's own guidance takes precedence.

The materials mature with use rather than deteriorate. Unlacquered brass deepens and softens in tone; honed marble may show faint etching where acids touch it; acacia dries between oilings and asks for oil, not replacement; wool rugs shed lightly in the first weeks, then settle. With the care above, each object is meant to be kept for decades.

GAURI KOHLI is a design house creating sculptural objects for the home in marble, onyx, travertine, brass, acacia wood, wool and cotton. Founded in 2012, it is named for its designer, Gauri Kohli, who directs every form, material and finish. The collection spans serveware, barware, decorative objects, bath sets, rugs, textiles and wall art, made to be kept for decades.

Gauri Kohli, founder and creative director of GAURI KOHLI, designs the collection and directs every form, material and finish. Each object begins with its material; proportion, silhouette and finish are then refined until the form feels resolved. The house, founded in 2012, is named for her.

Each GAURI KOHLI object is made in the way its material asks: stone is quarried, cut, then honed or polished; brass is cast, then polished, brushed or aged; acacia is smoothed and sealed with a food-safe oil; wool is spun, then woven or knotted. Every piece comes through direct, long-standing relationships with the workshops that shape it.