Orders may be placed directly through GAURIKOHLI.COM. Select your pieces, add them to the cart, and proceed to checkout.

A confirmation email will be shared once your order is complete.

Once placed, orders move promptly into preparation and are not typically modified or cancelled.

If a request is time-sensitive, our team will review and assist where possible.

Once dispatched, a confirmation email with tracking details is shared.

Order status may also be followed at any time through the Track Your Order page.

Once placed, orders move promptly into preparation and are not typically modified or canceled.

For further guidance, our team remains available.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

Digital payment options such as Apple Pay, Google Pay, and PayPal are also available at checkout.

All transactions are processed through secure, encrypted gateways.

Promo codes may be applied at checkout and cannot be added once an order has been completed.

GAURI KOHLI Gift Cards are available in a range of denominations and are delivered digitally by email.

They may be redeemed online at checkout.

Gift Cards are delivered digitally and are final.

Our collections are offered as curated designs and are not available for custom or made-to-order requests.

We collaborate with retailers, designers, and trade partners through a dedicated Trade program.

For trade or bulk inquiries, please visit the Trade page or contact trade@gaurikohli.com.

Complimentary standard delivery is offered on all retail orders within the continental United States.

Expedited options may be available depending on destination and availability.

Orders are dispatched within 1-2 business days, with delivery typically arriving within 4–7 business days thereafter.

Timelines may vary slightly based on destination and order composition.

Orders are fulfilled from our U.S. warehouses and delivered through a network of trusted carriers to ensure safe and timely arrival.

Pieces within the same order may ship separately, and deliveries may arrive on different days.

International shipping is not available at this time. We look forward to expanding in the future.

Orders are processed promptly, and delivery details are best confirmed at the time of purchase. Once placed, delivery addresses cannot typically be changed.

Should a change be required, our team will review your request and assist wherever possible.

If an order is marked as delivered but not yet located, we recommend checking with neighbors or your building’s designated delivery area.

Should it remain unlocated, our team will be glad to assist further.

Eligible pieces may be returned within 30 days of delivery for a refund to the original form of payment.

Items are to be returned unused, in their original condition, with all packaging intact.

Sale items and gift cards are considered final and are not eligible for return or exchange.

To begin a return, please contact our team with your order number.

Next steps and return instructions will be shared accordingly.

For eligible U.S. returns, a prepaid return shipping label is provided.

Returns should be packaged securely to ensure they arrive in original condition.

Once received and reviewed, refunds are typically processed within 10 business days and issued to the original method of payment.

If an item arrives damaged or incorrect, please contact our team with your order number and images of the piece.

Each case is reviewed, and a resolution will be arranged accordingly.

In select cases, exchanges may be accommodated.

To explore an exchange, please contact our team with your order details. We will review the request and assist where possible.

Our collections are created by skilled artisans across heritage craft regions in India, known for stone carving, weaving, metalwork, and inlay.

Each piece reflects generations of expertise, shaped through a considered design process that balances traditional techniques with a contemporary perspective.

Natural, responsibly sourced materials are used across collections, including marble, stone, wood, natural fibers, metals, and handwoven textiles.

Where possible, select pieces incorporate reclaimed wood, recycled fibers, and repurposed stone—reflecting a commitment to thoughtful material use.

Each piece is shaped by hand using natural materials. Subtle variations in tone, veining, texture, weave, and finish are inherent.

Over time, materials continue to evolve, developing a quiet patina through use.

These distinctions are not imperfections, but expressions of origin and the human hand—ensuring each piece remains singular and develops character over time.

Each piece is crafted from natural materials using traditional techniques and is intended for everyday use with considered care.

Gentle handling preserves the integrity of the material. Clean with a soft cloth and mild soap when needed, and avoid harsh detergents, prolonged moisture, or exposure to high heat.

As each material responds uniquely over time, care requirements may vary. Additional guidance may be found on individual product pages.

Each piece is created with longevity in mind—designed to be lived with and used over time.

With thoughtful care, materials retain their integrity while developing a quiet patina that reflects both craftsmanship and the passage of time.

We collaborate with artisan families across heritage craft regions, fostering long-standing relationships grounded in skill, continuity, and respect for the craft.

This approach allows each piece to be shaped through generations of knowledge while supporting a more considered way of making.

Our work is guided by thoughtful design, responsible sourcing, and enduring use.

By working with natural materials and creating pieces intended to last, each collection reflects a quieter, more intentional approach to production and consumption.

Each piece begins with a considered design process that balances traditional techniques with a contemporary perspective.

The result is a collection defined by material integrity, refined form, and a sense of quiet permanence.

Collections are offered as a considered selection rather than an extensive range.

Each piece is chosen for its material integrity, proportion, and ability to exist quietly within a space—resulting in a collection that feels cohesive and enduring.

Each piece is designed to be lived with—balancing form and function with restraint.

Whether used daily or occasionally, it brings a sense of ease, purpose, and quiet refinement to its setting.