Placing an order on GAURIKOHLI.COM is simple. Browse our collections, add your selected items to cart, and proceed to checkout. Once your order is placed, you’ll receive a confirmation email with your order details.

To ensure timely processing and careful handling, orders cannot be modified or canceled once they have been placed. If you have questions about an existing order, our Support team is happy to assist.

Once your order ships, you’ll receive a shipping confirmation email with tracking details. You can also check the status of your order at any time by visiting our Track Your Order page here >> Track

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You may also choose to pay using secure digital payment options such as Apple Pay, Google Pay, and PayPal at checkout.

All payments are processed through encrypted and secure payment gateways to ensure your information is protected at every step.

Your payment method is charged at the time your order is placed. You will receive an order confirmation once payment has been successfully processed.

Yes. GAURI KOHLI Gift Cards are available in multiple denominations and are delivered digitally by email. They may be redeemed online at checkout.

👉 Explore GAURI KOHLI Gift Cards

Please note: GAURI KOHLI Gift Cards are delivered digitally and are final sale.

Promo codes must be applied at checkout and cannot be added once an order has been completed.

Yes. A detailed order confirmation and receipt will be sent to the email address used at checkout.

Yes. We work with retailers, designers, and trade partners through our Trade program. For more information, please visit our Trade page or contact us at trade@gaurikohli.com

👉 Explore GAURI KOHLI Trade

If you notice an error in your order details, please contact our Support team as soon as possible. While we’re unable to guarantee changes once an order is placed, we’ll do our best to assist where possible.

Orders are carefully prepared within 2 business days and are typically delivered within 3–6 business days thereafter. Delivery timelines may vary slightly based on destination and order size.

Yes. We offer complimentary standard delivery on all retail orders within the continental United States. In select cases, orders may be shipped using expedited services at no additional cost, depending on availability and destination.

Orders are shipped via trusted carriers such as FedEx, UPS, USPS, OnTrac, LaserShip, Veho, or similar services to ensure safe and reliable delivery.

In some cases, yes. For multi-item orders, pieces may be shipped in separate packages—and occasionally via different carriers—to ensure safe handling and timely delivery. Packages may arrive on different days.

Yes, we ship worldwide. International delivery times and shipping costs vary by destination.

Please note that duties, taxes, and any applicable customs or brokerage fees are not included at checkout and are assessed by the local carrier upon delivery. These charges are the responsibility of the recipient.

Orders are fulfilled from our U.S. warehouses to help ensure timely delivery and reduce environmental impact. Items within the same order may ship from different locations.

To ensure prompt processing, delivery addresses cannot be modified once an order has been placed. If you notice an error, please contact our Support team as soon as possible, and we’ll do our best to assist.

If your order arrives damaged or if you receive an incorrect item, please contact our Support team promptly with your order number and photos of the issue. We’ll review the situation and work with you to resolve it.

If your tracking information indicates that your order has been delivered but you haven’t received it, please check with neighbors or your building’s delivery area first. If you’re still unable to locate your package, reach out to our Support team for assistance.

If something isn’t quite right, eligible items may be returned within 30 days of delivery for a refund to the original form of payment.

For full details, please refer to our Delivery & Returns policy.

Returned items must be unused, in their original condition, with all tags attached and original packaging intact.

The following items are final sale and not eligible for return or exchange:

> Sale or promotional items
> Gift cards

In select cases, exchanges may be accommodated. If you’d like to explore an exchange, please contact our Support team with your order details, and we’ll be happy to assist where possible.

To begin a return, please contact our Support team with your order number. We’ll guide you through the next steps and share return instructions.

For eligible U.S. returns, we provide a prepaid return shipping label to make the process seamless and convenient. This service is offered as part of our commitment to a considered, premium customer experience.

For international orders, return shipping costs are the responsibility of the customer at this time.

We recommend securely packaging your return to ensure it reaches us safely.

If your order arrives damaged or you receive an incorrect item, please contact our Support team promptly with your order number and clear photos of the issue. We’ll review the details and work with you toward a resolution.

Once your return is received and inspected, refunds are typically processed within 10 business days and credited back to the original method of payment.

To ensure timely fulfillment and careful handling, orders cannot be canceled or modified once they have been placed.

Returns received beyond the 30-day window are not eligible for a refund, exchange, or store credit.

Our collections are handcrafted by skilled artisans across India, working within heritage craft hubs known for stone carving, weaving, metalwork, and inlay. Each piece reflects generations of craftsmanship paired with thoughtful, contemporary design.

We work primarily with natural and responsibly sourced materials, including marble and stone, wood, natural fibers, metals, and handwoven textiles. Many of our collections also incorporate reclaimed or recycled materials as part of our commitment to mindful making.

Yes. Every GAURI KOHLI piece is handcrafted using traditional techniques. This hands-on process is what gives each item its character, depth, and individuality.

Because our products are handcrafted and made using natural materials, subtle variations in color, veining, texture, weave, or finish are to be expected. These variations are a hallmark of artisan craftsmanship and ensure that no two pieces are exactly alike.

No. Natural variations are not considered defects. They are an inherent and celebrated part of handcrafted, artisan-made pieces and contribute to the uniqueness of each item.

Yes. Through our Mindful Living initiative, we thoughtfully incorporate reclaimed wood, recycled fibers, and repurposed stone into select collections, giving materials a second life while reducing environmental impact.

Items intended for food-related use are designed for serving purposes only. Our serveware is not intended for cooking, heating, or prolonged food storage.

We recommend hand washing and gentle care to help preserve the finish and integrity of natural materials. Please refer to individual product pages for specific use and care guidance.

At this time, our collections are offered as curated designs. For trade or bulk inquiries, we invite you to explore GAURI KOHLI Trade program or contact our team for further assistance.

Care guidance is provided on individual product pages and within our Care & Longevity section. We encourage reviewing these recommendations to help preserve the beauty and lifespan of your piece.

Each piece is crafted using natural materials and traditional techniques. Gentle care and mindful use will help preserve the beauty and integrity of your items over time. Specific care guidance is provided on individual product pages based on material and finish.

Most of our handcrafted pieces are not dishwasher or microwave safe. Exposure to heat, harsh detergents, or prolonged moisture may damage natural materials and finishes. We recommend hand washing serveware with mild soap and drying promptly.

Yes. Natural materials may develop subtle changes in tone, texture, or finish with use and age. These variations are a natural and celebrated part of handcrafted pieces and contribute to their lasting character.

Stone and marble pieces should be cleaned with a soft, damp cloth and mild soap when needed. Avoid acidic or abrasive cleaners. Wipe spills promptly and allow items to dry fully between uses.

Textile care varies by material and construction. In general, we recommend spot cleaning when needed and avoiding prolonged exposure to direct sunlight. Please refer to the product page for material-specific care instructions.

Yes. We work with natural and responsibly sourced materials across our collections. Through our Mindful Living initiative, select designs incorporate reclaimed wood, recycled fibers, or repurposed stone to reduce environmental impact.

We partner directly with artisan families across heritage craft regions, ensuring fair wages, safe working conditions, and long-term collaboration. Supporting craftsmanship is central to how we create responsibly and sustainably.

Our approach to sustainability is rooted in thoughtful design, responsible sourcing, and long-term use. By prioritizing durable materials, minimizing production waste, and creating pieces meant to last, we reduce the need for frequent replacement.