Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date has passed 5 business days, please let us know via email on email@example.com so we can assist you.
Thank you for shopping with us ! We understand the importance of being 100% satisfied with your order. However, that being said – we’re a small business, supporting small artisans, and small batch production - so please respect our need to have a restricted return policy.
In order to uphold our promise on price and delivery speed, we cannot accommodate cancellations or modifications once an order is received by us. If for any reason you are not satisfied with the product when it arrives, we accept returns within 15 days of delivery for a refund back to the original form of payment used for your purchase. The customer is responsible for coordinating return shipping and covering the cost. We are not responsible for packages lost or damaged in return shipment back to us. We encourage you to use tracking and in most cases, insurance.
Items that are received after 15 days of delivery date will not be eligible for a return, refund, store credit or an exchange. We are not responsible for covering the return shipping to you in the event of late returns. Items that are received without all tags attached and original packaging may not be accepted for return, due to the increase in return fraud.
Orders using promo codes or on sale are final sale. Gift Card orders are eligible for store credit only. Promo codes cannot be added to completed orders.
To initiate your return, please email firstname.lastname@example.org to start the process with our customer care team.
In case you receive an incorrect item or your item arrives damaged, please reach out to customer care team at email@example.com at your earliest convenience. Please send photos and any other details you can provide. If there is any sign of damage to the box that the item arrived in, please make sure to include a photo and details. Damaged or incorrect items need to be reported within 4 days of receiving them.